Privacy Policy

Last updated: July 15, 2026

The Fort Learning Community respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and how you can contact us with questions or requests.

This policy applies to information collected through our website, forms, registration processes, booking tools, email, phone, and other communication with The Fort Learning Community.

Who We Are

This website is operated by The Fort Learning Community.

Website: https://thefortlc.ca
Email: brooke@thefortlc.ca
Address: 2267 Cousins Avenue, Courtenay, BC, V9N 3N6

Information We Collect

We may collect personal information when you:

Contact us through our website, email, phone, or other communication channels
Submit an inquiry, registration form, employment form, or other online form
Register for programs, services, workshops, or events
Book or manage appointments through our website
Create or use a website account
Access member-only content
Communicate with us about a child, family member, caregiver, or service need
Apply to work with us
Use our website or interact with website features

The personal information we collect may include:

Your name
Email address
Phone number
Mailing address, if needed
Child or family-related information you choose to provide
Program, scheduling, billing, booking, or registration details
Account login information
Employment or contractor application information
Information included in messages, forms, or attachments you send to us
Basic website usage information, such as pages visited, browser type, device type, and general location information

We only ask for information that is reasonably needed for the purpose it is being collected, and it is only used internally.

Children’s Information

Because The Fort Learning Community works with children and families, some information provided to us may relate to a child. We treat children’s information with extra care and only collect, use, or share it for appropriate purposes related to inquiries, registration, program planning, service delivery, communication, billing, safety, or legal and administrative requirements.

Parents or legal guardians should provide consent before sharing personal information about a child through this website, through our forms, through booking tools, or through other communication with us.

How We Use Personal Information

We may use personal information to:

Respond to inquiries
Provide information about our programs and services
Process registration or intake forms
Schedule programs, meetings, appointments, or bookings
Allow users to create accounts, access member-only content, and manage bookings
Communicate with parents, caregivers, workers, applicants, or service providers
Provide services and support to families
Manage billing, receipts, and payment-related communication
Process employment, volunteer, or contractor applications
Improve our website, services, forms, and communication
Meet legal, regulatory, insurance, safety, or administrative requirements

We do not sell personal information.

Contact Forms, Registration Forms, and Booking Forms

When you submit a form on our website, we collect the information you provide in that form. This may include your contact information, information about your child or family, program interests, scheduling details, employment application details, or other information you choose to share.

This website may use WP Amelia or similar booking tools to manage bookings, appointments, customer accounts, and related communication.

Form and booking submissions may be stored on our website, sent by email to The Fort Learning Community, or processed through third-party website, form, booking, scheduling, payment, or administrative tools.

Please avoid submitting highly sensitive information through general website forms unless it is necessary. If more detailed or sensitive information is needed, contact us directly so we may provide a more appropriate way to share it.

Website Accounts and Member-Only Content

Some users may be able to create or access an account on this website to view member-only content, manage bookings, update account details, or access related website features.

For users that register on our website, we store the personal information they provide in their user profile and related account records. Users may be able to see, edit, or delete certain personal information at any time, except they may not be able to change their username. Website administrators can also see and edit that information.

Comments

There are no features added for allowing website content to be commented on.

Media

If you upload images to the website, you should avoid uploading images that include embedded location data, such as EXIF GPS data. Visitors to the website may be able to download and extract location data from images on the website.

Cookies

Our website may use cookies or similar technologies to support website functionality, improve the user experience, remember preferences, help with security, manage user accounts, support booking functionality, process payments, and understand how visitors use the site.

If you visit our login page, the website may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When authorized users log in, the website may set cookies to save login information and screen display choices. Login cookies typically last for two days, and screen options cookies may last for one year. If “Remember Me” is selected, the login may persist for two weeks. If the user logs out, the login cookies will be removed.

Booking tools, account features, analytics tools, payment tools, or embedded third-party services may also use cookies or similar technologies to function properly.

You can adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.

Google Analytics

This website uses Google Analytics to help us understand how visitors use the site and to improve the website experience.

Google Analytics may collect information such as pages visited, time spent on the site, browser type, device type, referring website, general location information, and other website usage data.

Analytics information is generally used in an aggregated way and is not intended to personally identify individual visitors.

Embedded Content From Other Websites

Pages on this website may include embedded content, such as videos, images, maps, articles, booking tools, forms, payment tools, or other content from other websites.

Embedded content from other websites behaves in the same way as if the visitor has visited the other website directly.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content. This may include tracking your interaction with the embedded content if you have an account and are logged in to that website.

Payments and Billing

This website may use Stripe to process online payments. Payment information is processed by Stripe or related payment service providers. The Fort Learning Community does not directly store full credit card numbers on this website.

For billing, we may bill families directly or, where applicable, communicate with government agencies, service programs, or other approved funding sources for direct-pay billing.

Who We Share Your Data With

We only share personal information when it is reasonably necessary or permitted by law. This may include sharing information with:

Staff, contractors, or service providers involved in operating The Fort Learning Community
Website, hosting, form, booking, scheduling, payment, email, analytics, security, or administrative service providers
WP Amelia or similar booking and scheduling tools
Stripe or related payment service providers
Google Analytics or similar website analytics tools
Government agencies, funding programs, or direct-pay programs when needed for billing or service administration
Professional advisors, insurers, or legal representatives when necessary
Authorities or other parties where required by law, safety, or legal process
If you request a password reset, your IP address may be included in the reset email.

We do not sell personal information.

Where Your Data Is Sent

Form submissions, booking activity, login activity, payment activity, analytics data, or other website interactions may be checked through automated spam detection, security, website protection, analytics, booking, or payment services.

Information submitted through website forms, booking tools, payment tools, analytics tools, or embedded third-party services may be processed or stored by those third-party service providers. Some providers may store or process information outside of Canada.

We make reasonable efforts to work with service providers that protect personal information appropriately.

How Long We Retain Your Data

We keep personal information only as long as reasonably needed for the purposes described in this Privacy Policy, or as required for legal, administrative, insurance, billing, tax, program, safety, or record-keeping purposes.

Booking, registration, billing, and program-related records may be retained as needed for service, administrative, legal, insurance, tax, or record-keeping purposes.

When personal information is no longer needed, we take reasonable steps to securely delete, anonymize, or dispose of it.

How We Protect Personal Information

We use reasonable physical, technical, and administrative safeguards to protect personal information from unauthorized access, use, disclosure, loss, or misuse.

However, no website, email system, payment system, booking system, or online service can be guaranteed to be completely secure. Please use care when deciding what information to share online.

What Rights You Have Over Your Data

You may contact us to request access to your personal information, ask for a correction, or ask questions about how your information is collected, used, stored, or disclosed.

If you have an account on this site, have submitted information through the website, or have used our booking tools, you can request to receive an exported file of the personal data we hold about you, including data you have provided to us. You can also request that we erase personal data we hold about you.

This does not include information we are required or permitted to keep for administrative, legal, billing, security, insurance, program, or safety purposes.

We may need to verify your identity before responding to certain requests.

Email and Electronic Communication

If you contact us by email or submit a form, we may respond using the contact information you provide.

Standard email is not always secure. Please avoid sending highly sensitive information by general email unless necessary.

Third-Party Websites

This website may link to third-party websites, resources, or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

The Fort Learning Community
brooke@thefortlc.ca
2267 Cousins Avenue
Courtenay, BC
V9N 3N6